Shipping policy

Shipping Policy

Thank you for shopping with VaporaClean™. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not usually processed or shipped on weekends or public holidays.

Estimated Delivery Time

Estimated delivery time is usually 7–15 business days after your order has been processed, depending on your location, shipping carrier, customs processing, and product availability.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Cost

We currently offer free shipping on orders unless stated otherwise at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow 24–72 hours for tracking information to update after the tracking number is issued.

Shipping Locations

We ship to selected international locations. If your country is available at checkout, we can ship to your location.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on your country. These charges are the customer’s responsibility unless stated otherwise at checkout.

Shopify recommends informing customers if customs or import fees may apply when shipping internationally. Shopify also states that dropshipping stores should tell customers when products are shipped by a third party from another location. Source

Third-Party Fulfillment

Some orders may be fulfilled and shipped by third-party suppliers or fulfillment partners from different locations. This helps us deliver products efficiently to customers worldwide.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible at hishatm.wafek11@outlook.com. We cannot guarantee changes can be made after the order has been processed.

Delayed or Lost Orders

Shipping delays may happen due to customs, carrier delays, high demand, weather, holidays, or events outside our control.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking number so we can help check the status.

For customers in the European Union, official EU guidance states that if no specific delivery time is agreed, goods should generally be delivered within 30 days. If delivery does not happen on time, the customer can ask the trader to deliver within an additional reasonable deadline. Source

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at hishatm.wafek11@outlook.com with your order number and clear photos of the issue.

Contact Us

If you have questions about shipping, delivery, or tracking, contact us at:

Email: hishatm.wafek11@outlook.com